Frequently Asked Questions

Qal App uses your internet connection to connect your calls to the recipient’s phone. The person you’re calling doesn’t need an internet connection or the Qal App. Simply select a contact from your list or dial the number with the country code.

Simply click on the "Buy Credit" button in the app and select your preferred payment method, such as debit/credit card, Stripe, or other supported local payment methods.

the OTP will be sent via SMS on your entered Phone Number. If you still don’t receive it, please contact our support team for assistance.

If your purchased credit hasn’t appeared in your account, start by refreshing the app. If the credit still doesn’t reflect, kindly contact our support team and include a screenshot or proof of payment. We’ll review it and resolve the issue promptly.

Yes, you can cancel your account at any time without penalties. Contact customer support or delete your account from the app's profile page.

Yes, you can transfer your balance to another user account in app.

Restart your app and check your internet connection. If the issue continues, update your operating system or reinstall the app. Contact customer support if needed.

This could be due to insufficient storage, poor internet connection, or compatibility issues with your device. Try troubleshooting or contact support for help.

Yes, you can view call details, including durations and charges, in the "Call Details Reports" section of the app.

If your call disconnects, check your internet connection and app settings. If the issue persists, update your app or contact customer support.

Your credits never expire and remain valid indefinitely. Qal App reserves the right to update this policy if necessary.

Yes, you can log into Qal App on another device using your registered phone number. Your balance and account details will automatically transfer.

Contact our 24/7 customer support team through WhatsApp, email, or live chat. We’re always here to assist you!

Yes, Qal App requires an active internet connection (Wi-Fi or mobile data) to make calls. However, the person you’re calling does not need internet access.

Visit the Google Play Store or Apple App Store, search for Qal App, and click "Update" if a new version is available. Keeping your app updated ensures you have access to the latest features and fixes.

Check the Rates Page in the app and on the website for destination-specific pricing.